Trentham FAQs
-
The Trentham Winter Light trail is located at Trentham Estate, Stone Rd, Stoke-on-Trent, ST4 8JG
It is easily accessible whether you’re travelling from the North or South, and a short drive from J15 of the M6.
From the M6
- Exit junction 15 of M6
- Follow A500 towards Stoke-on-Trent for 1 mile
- Exit right at roundabout and follow A34 towards Stone
- Trentham’s main North Entrance is 1 mile on the right
- For South Entrance continue on A34 for another mile exiting right at the next roundaboutFrom The A50
- At Sideway Roundabout
- Exit left at roundabout and follow A500 for 1 mile
- Exit left at roundabout and follow A34 towards Stone
- Trentham’s main North Entrance is 1 mile on the right
- For South Entrance continue on A34 for another mile exiting right at the next roundabout -
There is no set “close” time for the trail, and guests in the last session will have plenty of time to walk around at their leisure, without being rushed.
You must enter the trail within your booked 20 minute time slot. The trail entrance will close 30 minutes after the last session time.
-
Unfortunately if you are unable to add all the required tickets to your booking, the session is almost at capacity. In this case, please try an alternative session.
If a session is showing as "Not Available" then it is fully booked.
We recommend booking as early as possible to avoid disappointment as many key dates will sell out.
-
Read all T&Cs here
-
Our tickets operate on a peak/standard/off peak basis.
Off Peak
Child/concession: £13
Adult: £17.50
Family: £55Standard
Child/concession: £15
Adult: £20
Family: £60Peak
Child/concession: £17
Adult: £22.50
Family: £65*Please note that SeeTickets charge a small booking fee, per booking.
Child: Age 3-15 inclusive
Adult: Age 16-59 inclusive
Concession: Age 60+
Family: 2 adults & 2 childrenFor infants under 2, you will need to add a FREE infant ticket to your order when booking your tickets.
-
A child is someone aged 3-15 inclusive.
For children aged 2 or under it is free of charge, however you need to obtain a free ticket when purchasing adult tickets.
ALL CHILD TICKET HOLDERS MUST BE ACCOMPANIED BY AN ADULT.
-
You will receive an e-ticket. You will not receive a physical ticket for this event. Your e-ticket can be added to your wallet, shown on your email or printed off. You must show your QR code on your email on entry.
Please check your junk if you cannot find this email.
-
Unfortunately this means the timeslot is now at capacity, and whilst we appreciate you’d like to go round together, we must limit sessions to ensure everyone gets the best experience possible. Bare in mind that once you are within the trail during your allotted time slot, you are free to go round at your own pace.
-
You will be able to change the date of your booking to a like-for-like session (subject to availability) through the SeeTickets booking portal, here.
You can also contact SeeTickets customer service directly via the portal.
-
If the weather presents a hazard and a risk to safety, any decision to cancel the Winter Light Trail will be taken by 2pm on the day. You will be notified by email and you will be informed of the re-booking process.
-
If you booked the wrong location, you can contact See Tickets to change your booking here: https://trenthamwinterlighttrail.seetickets.com/customerservice
-
Unfortunately if a session is unavailable, that means we have sold out and you will need to book for the next available slot.
Should their be availability you will be able to pay on the door, but it is advised to book in advance to get your space.
Please note on the door tickets will be more expensive than in advance. We can only accept card payment for on the door sales.
-
Due to capacity you will need to stick to your allotted time slot. Please check traffic before you travel and allow plenty of time to get parked and make your way to the light trail entrance.
Please note, if you are on the last slot and running late, we may not be able to accommodate you on the trail that evening. Please ensure you enter at your allocated time.
-
The Light Trail is all on hard standing throughout and should be suitable for those with wheelchairs, mobility scooters and pushchairs. Please contact us via email should you have any concerns.
-
The Light Trail has been designed to be as accessible as possible. Please find full information on Trentham's accessibility features here.
-
If you require a carer to accompany you on your visit, please fill in the form by clicking here.
You MUST bring one of the following with you to allow your carer complimentary entry to the light trail:
PIP (Personal independence payment)
DLA – care and/or mobility
Letter from a medical professional
D/deaf or blind registration
The Access Card or equivalent with a +1 Icon for PA tickets
Attendance Allowance Letter
Please note we will not be issuing carer tickets. Your PA/carer will be granted complimentary entry upon arrival providing you have filled in the form and brought the correct documentation with you. This is granted on the expectation that they are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
We cannot refund any tickets purchased for your PA/Carer.
-
No, there will not be strobe lighting.
-
There is no set time limit for the Light Trail. The trail is just over a mile long, and includes a number of stunning installations, soundscapes, illuminations and interactive activities. You are welcome to wander through it and take everything in at your own pace. Please note that your ticket will include a 20 minute entry window, this is not the duration of your booking, just the time period that you need to enter within. The trail entrance will close 30 minutes after the last session time.
Please be advised that, although you can take as long as you like to wander around, once you finish the trail there is no re-entry.
So take your time to take it all in whilst you’re on the trail…
-
Yes, the trail is dog friendly, however we ask you keep your dog on a lead and on the path at all times, clean up after your dog and ensure you are keeping the wildlife of the gardens safe.
-
Unfortunately not. The trail will be too busy and the paths are not suitable.
-
Parking on site is free of charge on a first come first served basis.
Disabled parking spaces are available throughout our car park, including outside the Garden Centre, next to the Tesla superchargers, near the toilet block at the Shopping Village, and at the south end of the Shopping Village. These spaces are offered on a first-come, first-served basis for those with a Blue Badge indicating a mobility issue. We request that the Blue Badge holder be present in the vehicle and that the badge is displayed clearly.
-
Within the trail we will have a wonderful selection of sweet and savoury options to enjoy, the food village can be found as you enter the trail and can be accessed both before and after your visit. Bookable private chalets are also available, serving up a selection of festival favourites and warming hot chocolate. You can find more information here.
Vegan and vegetarian food options available.
Please note you will only be able to access this area with a valid ticket for the light trail.
-
If you have purchased tickets for the Trentham Winter Light Trail and would like to book a private mini chalet, please click here.
Please note you will ONLY be able to access the chalet if you have a ticket for the Winter Light Trail on the same day.
We strongly advise booking a mini chalet for AFTER you light trail session. Please bear in mind that the entrance to the light trail will close 30 minutes after the last session time.
-
The Après Bar and mini chalets are located by the lake in Trentham Gardens. You will ONLY be able to access them with a Winter Light Trail booking.
Upon entry, turn right to begin the light trail immediately. The trail finishes at the Apres Bar and mini chalets and we strongly advise booking your mini chalet for AFTER your light trail.
-
There are toilet facilities near the entrance to the visitor centre, at the car park and on the trail, including disabled facilities and baby changing.
-
Our team are on hand to reply to enquiries Monday - Friday 10am - 6pm, if it is a weekend, we suggest visiting the onsite team who will be happy to help.
You can contact us at trentham@winterlighttrail.co.uk
-
Trentham Shopping Village is open 10am - 5.30pm daily, with a delightful mix of gift shops, cosy cafes and quirky stores, housed in timber lodges. For more information, please click here.
-
As the Great British weather is unpredictable, we suggest wearing winter boots or wellies (and definitely not brand new white trainers!) and a suitable outdoor coat to keep you warm and dry! While a lot of the trail is on hard standing, please be aware that some areas of the trail may get a bit muddy if it rains, so please dress accordingly.
-
Thank you for your interest! Please fill in the form here and a member of our operations team will get back to you!
If your question has not been answered, please contact us by emailing trentham@winterlighttrail.co.uk and a member of our team will get back to you.
29th November - 31st December
Trentham Gardens, Stone Road,
Trentham, Stoke-on-Trent, ST4 8JG
Get social with us!