Privacy Policy

At Winter Light Trail, we respect your privacy and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR). This policy explains what information we collect, how we use it, and your rights.

1. Who We Are

Winter Light Trails is the data controller for the personal information you provide.

2. Information We Collect

We may collect the following types of personal data:

  • Contact details (name, email address, phone number)

  • Payment and booking information

  • Any correspondence or feedback you send us

  • Technical information such as IP address or cookie data (when you use our website)

3. How We Collect Your Information

We collect data when you:

  • Sign up to receive presale or discount offers via email

  • Complete a sign up form

  • Book tickets or make a purchase

  • Contact us via email or our website

  • Visit our website, which uses cookies to improve functionality and user experience

4. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Communicate event updates or important information

  • Respond to enquiries and provide customer support

  • Improve our website and visitor experience

Legal basis for processing:
We process your data under one or more of the following lawful bases:

  • Contract: To fulfil your booking or ticket purchase

  • Consent: Where you have opted in to receive marketing updates

  • Legitimate Interests: To manage and improve our events and services

5. Sharing Your Information

We only share your data with trusted third parties who help us operate our events, such as ticketing providers and payment processors. These organisations are required to keep your information secure and only use it for the agreed purpose.

We do not sell or rent your personal data to any third parties.

6. Data Security and Retention

We take appropriate measures to protect your personal data against loss, misuse, or unauthorised access.
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (where applicable)

  • Object to processing or withdraw consent (for marketing communications)

To exercise any of these rights, please contact us at hello@winterlighttrail.co.uk

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

Last updated: 9/10/25