Privacy Policy
At Winter Light Trail, we respect your privacy and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR). This policy explains what information we collect, how we use it, and your rights.
1. Who We Are
Winter Light Trails is the data controller for the personal information you provide.
2. Information We Collect
We may collect the following types of personal data:
Contact details (name, email address, phone number)
Payment and booking information
Any correspondence or feedback you send us
Technical information such as IP address or cookie data (when you use our website)
3. How We Collect Your Information
We collect data when you:
Sign up to receive presale or discount offers via email
Complete a sign up form
Book tickets or make a purchase
Contact us via email or our website
Visit our website, which uses cookies to improve functionality and user experience
If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Winter Light Trail.
4. How We Use Your Information
We use your information to:
Process bookings and payments
Communicate event updates or important information
Respond to enquiries and provide customer support
Improve our website and visitor experience
To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
To provide you with information about the Services that you request from us or which we feel may interest you.
To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.
Legal basis for processing:
We process your data under one or more of the following lawful bases:
Contract: To fulfil your booking or ticket purchase
Consent: Where you have opted in to receive marketing updates
Legitimate Interests: To manage and improve our events and services
5. Sharing Your Information
We only share your data with trusted third parties who help us operate our events, such as ticketing providers and payment processors. These organisations are required to keep your information secure and only use it for the agreed purpose.
We do not sell or rent your personal data to any third parties.
6. Data Security and Retention
We take appropriate measures to protect your personal data against loss, misuse, or unauthorised access.
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. Your Data Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (where applicable)
Object to processing or withdraw consent (for marketing communications)
To exercise any of these rights, please contact us at hello@winterlighttrail.co.uk
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
Last updated: 9/10/25