IMPORTANT ANNOUNCEMENT

Due to a severe weather warning in Stoke-on-Trent on Sunday 22nd December, we will unfortunately need to close the Winter Light Trail for your safety. We apologise for the inconvenience this may cause you, but you and your family's safety is our highest priority.

This will only affect Sunday 22nd December
Saturday 21st December - the weather is fine and we are OPEN
Sunday 22nd December - CLOSED for your safety
Monday 23rd December - the weather forecast is looking good and we will be OPEN

What happens next?
Transferring your tickets to a like-for-like priced session is super simple through the SeeTickets customer portal. There is availability for all session types throughout the rest of the month!

If you wish to transfer to a higher priced session, then you will be able to do so and pay the difference via the portal too.

If you wish to transfer to a lower priced session, then you will need to request a refund, then rebook your tickets. Please note refunds can take up to 28 working days to show in your account.

The Après Bar and mini chalets will also be closed unfortunately.

If you have a mini chalet booking on Sunday 22nd December, you do not need to do anything - more information will be sent to you by email and we will issue your refund automatically. You will be able to rebook for an alternative date, but unfortunately we will not be able to offer a transfer of your booking.

We are sincerely sorry to disrupt your plans, but your safety is our priority and unfortunately the weather is out of our control!

We hope to see you soon,

The Winter Light Trail team x

A refund is also available if you prefer, and can be requested via the SeeTickets customer portal here. Please note that refunds can take up to 28 working days to show in your account.