FAQs

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GENERAL

Child wearing a winter jacket and rain boots standing on fluorescent-lit stepping stones in a dark environment.

TICKETING

Outdoor Christmas display featuring illuminated reindeer and a decorated, snow-dusted Christmas tree with string lights at night.

ACCESSIBILITY

Cozy wooden room decorated with Christmas stockings, string lights, and holiday garlands. There is a wooden table and a red bench with cushions, and a window with a dark night view outside.

FACILITIES

Wollaton FAQs

  • Our first year at Wollaton Hall was 2025, and we are very excited to bring the magic to Nottingham again this Christmas!

    This year expect new installations, a mesmerising soundscape, plenty of interactive elements to delight all ages and much, much more!

  • The Wollaton Winter Light trail is located at Wollaton Hall and Deer Park, Wollaton Rd, Nottingham NG8 2AE

    What 3 Words location: ///wished.daisy.moons

    Road access

    Wollaton Hall is 3 miles west of the city centre. Follow the brown signs from the A52 or the A6514, or from the M1 take J25 and follow the signs. The postcode for your sat nav is NG8 2AE.

    Public transport

    Given the location of Wollaton Hall, we recommend planning your journey online, via the Travel Centre 0115 950 6070, Nottingham Tourist Information 0844 477 5678, or Traveline East Midlands on 0871 200 2233

  • There is plenty of paid parking on site, available on a first come first served basis.

    If you wish to visit Wollaton Hall earlier in the day before your light trail visit, please pay on arrival via RingGo or in one of the shops or cafes.

    Please note that some parking may require a short walk to the entrance to the trail, so please arrive in plenty of time to get parked and make your way to the entry for your session.

    Disabled parking spaces are available. These spaces are offered on a first-come, first-served basis for those with a Blue Badge indicating a mobility issue. We request that the Blue Badge holder be present in the vehicle and that the badge is displayed clearly. Disabled parking is located at the bottom of the hill.

  • Yes, the trail is dog friendly! However, we ask you keep your dog on a lead and on the path at all times, clean up after your dog and ensure you are keeping the wildlife of Wollaton safe.

    Keep dogs on leads throughout the park. Please note that owners of dogs worrying the deer may receive a fine of up to £1,000.

    Please be respectful of other visitors, who may not love dogs as much as you do!

  • Wollaton Park is a large park home to a variety of wildlife, including two herds of wild deer, 90 Red and 120 Fallow. Please be aware of seasonal activity, such as deer rutting (September – November).

    No feeding the deer.

    Always keep a safe distance from the deer (minimum of 50 m)

    Keep dogs on leads throughout the park. Owners of dogs worrying the deer may receive a fine of up to £1,000.

  • As the Great British weather is unpredictable, we suggest wearing winter boots or wellies (and definitely not brand new white trainers!) and a suitable outdoor coat to keep you warm and dry!

    While a lot of the trail is on hard standing, please be aware that some areas of the trail may get a bit muddy if it rains, so please dress accordingly.

  • There is no set “close” time for the trail, and guests in the last session will have plenty of time to walk around at their leisure, without being rushed.

    You must enter the trail within your booked 20 minute time slot. The trail entrance will close 30 minutes after the last session time.

    The food village and fair will remain open until the last visitors have left. Please note that the fair may close early due to adverse weather (strong winds), for your safety, and we apologise for any inconvenience in this instance.

  • You must enter the trail itself within your 20 minute session time. Please note this 20 minute time slot is not the duration of your booking, just the time period you must enter within. Once you are in the trail, there is no set time limit.

    The trail is just under a mile long, and includes a number of stunning installations, soundscapes, illuminations and interactive activities. You are welcome to wander through it and take everything in at your own pace.

    The trail entrance will close 30 minutes after the last session time. Please be advised that, although you can take as long as you like to wander around, once you finish the trail there is no re-entry. So take your time to take it all in whilst you’re on the trail…

  • Due to capacity you will need to stick to your allotted time slot. Please check traffic before you travel and allow plenty of time to get parked and make your way to the light trail entrance.

    Please note, if you are on the last slot and running late, we may not be able to accommodate you on the trail that evening. Please ensure you enter at your allocated time.

    If you are early you will have to wait until your time slot starts before you can enter the trail. Please make sure you arrive for your booked entry time.

  • If the weather presents a hazard and a risk to safety, any decision to cancel the Winter Light Trail will be taken by 2pm on the day.

    You will be notified by email and you will be informed of your options and the re-booking process, both by Wollaton Winter Light Trail AND SeeTickets. Please ensure you have both senders marked as safe and check your junk folder in the event of hazardous weather.

    We will also share on our social media platforms @wollatonwinterlighttrail in the event of any cancellation.

Ticket FAQs

  • Tickets for Wollaton Winter Light Trail are only available through SeeTickets.

  • Our tickets operate on a super off peak / off peak / standard / peak basis.

    Ticket types

    Child: Age 3-15 inclusive

    Adult: Age 16-59 inclusive

    Concession: Age 60+

    Family: 2 adults & 2 children

    For infants under 2, you will need to add a FREE infant ticket to your order when booking your tickets.

    Please be aware that anyone with a child ticket MUST be accompanied by an adult.


    Carer/PA ticket

    Should you require a carer/PA to accompany you on your visit, you must purchase a ticket for yourself, and then add a FREE carer ticket during booking. When prompted, please upload your required supporting document to validate your carer ticket.

    SeeTickets will contact you if they require further information. If you do not hear from SeeTickets before your visit then your carer ticket is valid. 

    PRICES

    Super Off Peak
    Child/concession: £12.50
    Adult £17
    Family £50

    Off Peak
    Child/concession: £14
    Adult: £18.50
    Family: £57

    Standard
    Child/concession: £16.50
    Adult: £21.82
    Family: £66

    Peak
    Child/concession: £19
    Adult: £25.45
    Family: £72.50

    *Please note that a small booking fee applies, and these are managed entirely by SeeTickets.

  • Read all T&Cs here

  • Unfortunately if you are unable to add all the required tickets to your booking, the session is almost at capacity. In this case, please try an alternative session.

    If a session is showing as "Not Available" then it is fully booked.

    We recommend booking as early as possible to avoid disappointment as many key dates will sell out.

  • A child is someone aged 3-15 inclusive.

    For children aged 2 or under it is free of charge, however you need to obtain a free infant ticket when purchasing other tickets.

    ALL CHILD TICKET HOLDERS MUST BE ACCOMPANIED BY AN ADULT.

  • You will receive an e-ticket. You will not receive a physical ticket for this event. Your e-ticket can be added to your wallet, shown on your email or printed off. You must show your QR code on your email on entry.

    Please check your junk if you cannot find this email.

  • Unfortunately this means the timeslot is now at capacity, and whilst we appreciate you’d like to go round together, we must limit sessions to ensure everyone gets the best experience possible. Bare in mind that once you are within the trail during your allotted time slot, you are free to go round at your own pace.

  • You will be able to change the date of your booking to a like-for-like session (subject to availability) via the customer support centre here.

  • Please reach out to the SeeTickets customer service team who will be able to help you move your booking to the correct trail. For SeeTickets customer service, please click here.

  • Unfortunately if a session is unavailable, that means we have sold out and you will need to book for the next available slot.

    Should their be availability you will be able to pay on the door, but it is advised to book in advance to get your space.

    Please note on the door tickets will be more expensive than in advance. We can only accept card payment for on the door sales.

  • Due to capacity you will need to stick to your allotted time slot. Please check traffic before you travel and allow plenty of time to get parked and make your way to the light trail entrance.

    Please note, if you are on the last slot and running late, we may not be able to accommodate you on the trail that evening. Please ensure you enter at your allocated time.

  • If the weather presents a hazard and a risk to safety, any decision to cancel the Winter Light Trail will be taken by 2pm on the day.

    You will be notified by email and you will be informed of your options and the re-booking process, both by Wollaton Winter Light Trail AND SeeTickets. Please ensure you have both senders marked as safe and check your junk folder in the event of hazardous weather.

    We will also share on our social media platforms @wollatonwinterlighttrail in the event of any cancellation.

  • If you require a carer to accompany you on your visit, please ensure you add a FREE carer ticket to your order when booking.

    You will need to upload one of the following supporting documents when prompted during checkout:

    • PIP (Personal independence payment)

    • DLA – care and/or mobility

    • Letter from a medical professional

    • D/deaf or blind registration

    • The Access Card or equivalent with a +1 Icon for PA tickets

    • Attendance Allowance Letter

    Please note that carer tickets must only be booked on the expectation that they are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

    We cannot refund any tickets purchased for your PA/Carer if you have purchased one by mistake.

  • We are delighted to offer SEN sessions.

    These will offer:

    • Quieter soundscapes

    • Twilight times for a less intense light experience

    • Limited capacity to ensure a comfortable visit for SEN customers

    SEN sessions are available on the following dates:

    • Thursday 26th November - 4pm

    • Wednesday 2nd December - 4pm

    • Thursday 3rd December - 4pm

    Please enter the trail from 4pm-4:20pm, and enjoy a relaxed walk taking in all the displays.

    Please be aware that as the next non-SEN sessions begin (5pm), the volume will begin to increase through the trail, starting from the first display and this will be gradually staggered through the trail. Capacity for each session from 5pm onwards on these dates will also increase.

    The trail ends at our food village and the volume of music in this area will be quieter for the duration of the SEN session. Music in the food village will be turned up from 6pm.

    If you have any questions about our SEN sessions, please contact us.

    We politely ask that other guests respect the SEN sessions and avoid booking them if they do not need to.

  • Our team are on hand to reply to enquiries Monday - Friday 10am - 6pm, if it is a weekend, we suggest visiting the onsite team who will be happy to help.

    You can contact us at wollaton@winterlighttrail.co.uk

    You can also contact SeeTickets customer service for assistance with ticketing.

Accessibility FAQs

  • Whilst suitable for most wheelchair, mobility scooter and pushchair users, there are some areas of uneven hardstanding and matting. Please contact us via email should you have any concerns.

  • The Light Trail has been designed to be as accessible as possible and where necessary, an alternative, accessible pathway offered. Please reach out if you have any concerns.

    Please be aware there are slopes to navigate, some track-matting and uneven ground although hard standing. There may also be small cable-ramps to navigate.

    For more accessibility information at Wollaton, click here.

  • If you require a carer to accompany you on your visit, please ensure you add a FREE carer ticket to your order when booking.

    You will need to upload one of the following supporting documents when prompted during checkout:

    • PIP (Personal independence payment)

    • DLA – care and/or mobility

    • Letter from a medical professional

    • D/deaf or blind registration

    • The Access Card or equivalent with a +1 Icon for PA tickets

    • Attendance Allowance Letter

    Please note that carer tickets must only be booked on the expectation that they are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

    We cannot refund any tickets purchased for your PA/Carer if you have purchased one by mistake.

  • We are delighted to offer SEN sessions.

    These will offer:

    • Quieter soundscapes

    • Twilight times for a less intense light experience

    • Limited capacity to ensure a comfortable visit for SEN customers

    SEN sessions are available on the following dates:

    • Thursday 26th November - 4pm

    • Wednesday 2nd December - 4pm

    • Thursday 3rd December - 4pm

    Please enter the trail from 4pm-4:20pm, and enjoy a relaxed walk taking in all the displays.

    Please be aware that as the next non-SEN sessions begin (5pm), the volume will begin to increase through the trail, starting from the first display and this will be gradually staggered through the trail. Capacity for each session from 5pm onwards on these dates will also increase.

    The trail ends at our food village and the volume of music in this area will be quieter for the duration of the SEN session. Music in the food village will be turned up from 6pm.

    If you have any questions about our SEN sessions, please contact us.

    We politely ask that other guests respect the SEN sessions and avoid booking them if they do not need to.

  • Strobe and laser lighting is used within the trail, and bypass routes will be signposted for those who prefer or need to avoid these.

  • Unfortunately not. The trail will be too busy and the paths are not suitable.

Refreshments & Facilities FAQs

  • Within the trail we will have a wonderful selection of sweet and savoury options to enjoy, the food village will be positioned at the end of the trail, ready to warm up after your adventure!

    Bookable private mini chalets are also available, serving up a selection of festival favourites and warming hot chocolate. You can find more information soon!

    Vegan and vegetarian food options available.

  • More information will be available very soon! But expect delicious, hearty winter warmers and plenty of sweet options too!

  • Hot drinks including tea, coffee, hot chocolate and mulled wine will all be available at the Pit Stop and in the Food Village, as well as on entry.

    Cold soft drinks will also be available in the Food Village and Pit Stop.

    Festive cocktails, frosty biers, fizz, and spirits are also available if you wish to celebrate the season in style!

  • Our food vendors offer vegetarian and vegan food.

    If you have a dietary requirement such as gluten free, please check with the vendors on site before ordering.

  • You can book a mini chalet for AFTER your light trail session. We would advise allowing around 1 hour to walk the trail beforehand.

    More information on mini chalets will be available very soon!

  • The food village and mini chalets are located at the courtyard by the cafe and gift shop at Wollaton Hall.

    The trail finishes at the food village and mini chalets.

  • There are toilet facilities at the food village and at the start of the trail.

  • For those with young children and babies, Wollaton offer baby changing facilities (in the courtyard where the food village is located, and near Wollaton Road play park).

Other FAQs

  • Our team are on hand to reply to enquiries Monday - Friday 10am - 6pm, if it is a weekend, we suggest visiting the onsite team who will be happy to help.

    You can contact us at wollaton@winterlighttrail.co.uk

    You can also contact SeeTickets customer service for assistance with your tickets.

  • Thank you for your interest! Please fill in the form here and a member of our operations team will get back to you!

If your question has not been answered, please contact us by emailing wollaton@winterlighttrail.co.uk and a member of our team will get back to you.

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25th November - 3rd January

Wollaton Hall & Deer Park
Wollaton, Nottingham, NG8 2AE

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